Shades look good, work fine, and wife is pleased, which is really what counts. Bought at Lowe's, where the sales people were surprisingly helpful and patient. Packaging was very good -- survived UPS handling -- and delivery was swift.
But what should have been a fun and easy installation project turned out to be torture. First, the directions contain no parts list or definitions, so you're on your own there. Worse: Crucial instructions for installing the mounting clips for an inside mount are vague and misleading. Instructions say to install the "center" of the clips at least 2 7/8" away from the window frame. "Center" is open to interpretation, and I interpreted wrong: Forget the 2 7/8" instruction. If you have a "fabric valence," which is one of three possibilities, you must install the mounting clips very close to the room-side edge of the window casement -- or the valance clips will interfere with installing the headrail into the mounting clips. I found that out the hard way. Before I figured that out, I called customer service, which tried to be responsive, but a return call promised for the next day never happened.
The shade comes with a handy mounting-assist "kit" that supports the shade assembly while you're maneuvering the vertical slats onto the sliding clips in the headrail. The kit consists of a steel rod (which is packaged with the valance) and a hanger assembly (which is packaged with small parts), but the directions are poorly worded and puzzling. I figured it out after a while. More puzzling: the mounting-assist kit's parts are disposable but are made of medium-gauge, good-quality steel, making one think that they must be a permanent part of the shade. Weird and wasteful. Save those parts for your machine shop.
Bottom line: I don't know what got into me, but I paid $692 for this unit (71" X 46"), which I feel is excessive. It's nice for what it is, and again, the wife thinks it's great.
