Custom Solar Shades

The shades don’t retract all the way up. Not a good product.

I don’t think I have ever owned such a fancy pair of blinds! The technology on these blinds is pretty incredible! They have a rechargeable lithium ion battery built into them and they pair with a sleek remote that makes them go up and down to your preference. They are very heavy and sturdy and do a great job of blocking very direct sunlight and heat. So happy with these blinds!

I am highly disappointed with this product. The design of this product is flawed. I have struggled to install it. I ordered the cordless version of solar screens with a cassette. once I installed the product the whole solar screen rolled and fell over on the ground. I tried to put back the roller shade into the cassette and every single time it rolls off and falls on the ground. The instructions suggests to adjust bottomrail stop but that doesn't work. I fail to understand how to have the roller stop at the desired length without fully rolling off and falling on the ground.

In my opinion this is a flawed product with a flawed design. It shouldn't be rocket science to install a solar shade. I fail to understand why it has to be so hard to install a solar shade successfully without spending lot of hours troubleshooting.

I love this window shade and now want them for all of our windows. The remote control function is awesome. My husband had no problem installing it and it works great.

Aside from the cool factor of having motorized blinds my absolute favorite feature is that I am able to set “scenes” to occur at a routine time from the smart hub. If I would have needed help setting up the hub customer service was available to walk me through. Installing the shades was quick and user friendly, I was able to install them by myself. I ordered two blinds and the first one was ready to go out of the box. My second blind somehow came undone from the cartridge which ended up damaging the motor. I trouble shot the issue with the motorized blind customer service team and unfortunately we were not able to solve the issue with their resolves, so they put in an order to send a replacement blind with extra padding. I was happy with my customer service experience and the phone support was fantastic. I did notice that the card that was sent with the blinds has an outdated phone number that is not longer in service and that should be updated to reflect the active number which is the one listed on the website. Additionally there should be an email sent out with each order made that has a receipt or there should be a way to use the order number to pull up the receipt on the website. The blinds are beautiful and I love how customizable the order parameters were. Overall I had a positive experience with Levolor and would order from them again and I would also recommend them to others.

We purchased 5 cordless solar shades with standard valences. We measured according to instructions, but when they arrived, they are at the VERY end of the roll when at the bottom of the window. I can see metal and tape holding the fabric to the metal roller. One of them, the fabric came off the tape. I sent it back. I received it back with the same problem. I re-sent it. It arrived back at my house apparently not repaired at all because the same thing happened. The same problem has happened to a second shade out of our total of 5. They told me they will re-make all of them, longer I guess, so that I'll never see the tape which we are apparently stressing too much and it doesn't hold the fabric anymore. They do not make the pattern/color anymore that we chose. So now we have to go and pick something else. I hope we can find something that matches the room just as well. frustrating to say the least.

Now the valences. You can SEE the wingnut and the clip. The instructions tell you to mount them such that you can see the metal brackets too. When I called she told me to mount them with that hidden which is fine, but then you don't need the metal clip at all. I ended up drilling holes and putting the bolt on top and the wingnut inside the valence. This works but you cannot do anything with the adjustment unless you take the shade off its mount, do your adjustment / tightening of the wing nut and then put the shade back up again.

I cannot recommend this product. Since I've already paid quite a lot of money I guess we are stuck and we'll have them remade. Hopefully that will work out.

Roller spring eventually breaks with careful use on all of our 8 shades.

The top things are short and look like garbage, definitely not what I thought it gonna look.